GoFundMe Trust & Safety
Secure fundraising you can count on. Learn how we keep our community safe.
Since 2010, GoFundMe has become a trusted leader in online fundraising, helping to raise and safely deliver billions of dollars to communities around the world.
How we protect our community’s safety
GoFundMe protects donations worldwide
As part of our commitment to keep our community safe, we created the GoFundMe Giving Guarantee —our money-back donor protection guarantee. We guarantee you a full refund in the rare case something isn’t right.
Advanced technology and real people keeping you safe
We optimize through a thoughtful balance of machine learning, proprietary tools, and human review to keep our global community safe. Machine learning allows us to detect abnormalities, and human review helps ensure that cultural awareness, empathy, and the context of the human experience are considered when addressing issues.
Securing your payments and identity
We partner with world-class leaders in the payment industry and invest in leading security technology to ensure donations from our global community are processed securely and with the speed that our users need.
Safe and trusted place to give and receive help
With a global team dedicated to trust and safety, including experts with diverse and professional backgrounds, we have successfully managed fundraisers worldwide for more than a decade.
Our industry experience and expertise have allowed us to balance safety with speed to quickly distribute funds to beneficiaries while complying with global laws and regulations, as the safety of our community is our top priority.
Creating a safe space for our community
We have a zero-tolerance policy for hate, discrimination, abuse of power, and the misuse of our platform. Over 100 million people trust GoFundMe to help their friends, family, and community—and we take this responsibility seriously. That’s why we empower our community to contact us if they see questionable activity on our platform.
GoFundMe has your back—especially in times of crisis
- We have a dedicated team that monitors and verifies fundraisers created to help individuals, businesses, and communities affected by crises. To maximize the impact donors can have on the lives of others, we may share verified fundraisers with news organizations, on our social channels, and on a dedicated crisis-specific hub for verified fundraising efforts. Here are examples of crisis hubs:
We’re here to support your success
Our Customer Care team is invested in your success by offering seasoned coaching and account support throughout the fundraising and donation process. If we can help in any way, please contact us here.
Community safety tips
To learn more, please visit our Help Center.
