The GoFundMe Team takes your safety and security very seriously. Many measures are taken to ensure a positive fundraising experience for both GoFundMe users and donors alike. The GoFundMe community is designed to reward authenticity and transparency during fundraising campaigns. Below you’ll learn more about how GoFundMe protects its community.
Donors should only contribute payments to GoFundMe users they personally know and trust. We’re often asked how a donor can tell the authenticity of a personal cause found on GoFundMe. Unfortunately there is no way to 100% guarantee that a user’s GoFundMe donation page contains accurate or truthful information. As such, donors should not make payments to any pages or people unless they fully understand and trust the cause presented.
Payments to GoFundMe ‘Certified Charity’ donation pages will always be delivered to the indicated organization. GoFundMe pages that contain the ‘Certified Charity’ graphic (top, right of screen) do not allow the user to receive payments. Instead, all donations are securely processed and delivered by our Charity Donations partner FirstGiving.
All transactions initiated through GoFundMe are securely encrypted using Secure Socket Layer (SSL) technology. A small security indicator, usually a lock icon or green bar, will appear in the web browser you’re using to verify the security of the transaction.
Beware of donation pages that attempt to bypass the prescribed donation method (ie, posting direct links to alternative payment methods). Only complete payments by clicking on the large ‘Donate’ button found on each GoFundMe donation page. Please report any pages that request direct payments or users who attempt to contact you to arrange an alternative method of payment.
What to look for when donating:
GoFundMe contains a number of features designed to help you make an informed donation decision. Specifically, please refer to the ‘Created By’ area located in the top-right corner of each GoFundMe online donation page.
Only donate to people you know & trust. When in doubt, don’t donate.
Users are required to display their authentic identities when using GoFundMe. This helps ensure that donors understand who is collecting the money. GoFundMe helps communicate account authenticity while protecting users’ personal contact information by leveraging Facebook. Each GoFundMe user may connect a single Facebook account to their online donation page. In doing so, the user’s name, photo and number of friends is displayed. However, the link to a user’s Facebook profile remains private.
GoFundMe accounts that fail to meet the above requirement, or attempt to use Facebook accounts that don’t appear authentic (no photo or low friend count) will not be approved for inclusion within the GoFundMe Search Directory.
Additionally, GoFundMe donation pages that have not met the Facebook requirement will display a notification message to donors stating that the account has not been Facebook Verified.
GoFundMe users receive all payments through their own personal PayPal or WePay payment processing accounts. As such, each GoFundMe user immediately receives each donation into their chosen payment account. All transactions initiated through GoFundMe are securely encrypted using Secure Socket Layer (SSL) technology. A small security indicator, usually a lock icon or green bar, will appear in the web browser you’re using to verify the security of the transaction.
Attempting to bypass the prescribed donation method (ie, posting direct links to alternative payment methods) is strictly prohibited by GoFundMe and will result in account termination.
At no time will GoFundMe request or store sensitive data such as users’ banking information or passwords to payment accounts. Users will securely provide such information only within, and when prompted by their PayPal or WePay account.
Please beware of, and immediately report any solicitations made through your GoFundMe page using the ‘Contact’ feature. GoFundMe will never contact its users through this method. Do not provide your personal contact information, such as phone number, to anyone that requests it. Ask questions and have a conversation over email if need be. Additionally, exercise caution if you receive offers from 3rd-party fundraising companies or individuals offering personal assistance.
NEVER arrange to personally meet anyone who contacts you through your GoFundMe page. Report any suspicious activity directly to us.
The GoFundMe Team is extremely responsive and wants to hear from you. Immediately report any problems or concerns directly to us on our Contact Page.
A Message from the US Department of Justice:
If you believe you have been a victim of fraud from a person or an organization soliciting relief funds on behalf of storm victims or have knowledge of waste, abuse, or allegations of mismanagement involving disaster relief operations, contact the National Center for Disaster Fraud toll free at: (866) 720-5721
You can also fax information to: (225) 334-4707 or e-mail it to: firstname.lastname@example.org