Kathryn

THE LIKE A GOOD NEIGHBOR INSURANCE COMPANY DELAYS AND DENIES, ANY HELP TO PROVIDE A ROADMAP FOR CONTRACTORS TO DO THEIR WORK BECAUSE THEY WONT GET ANY STRUCTURAL ANALYSIS OF THE HOUSE THAT SHIFTED. EXTREME DAMAGE YET THAT GOODNEIGHOR INSURANCE COMPANY ONLY REPAIRS MINIMUM SIDE OF HOUSE ON IMPACT. IS NOT ADDRESSING TO MAKE US WHOLE OUR home of 36 years was rammed by a very intoxicated driver. We have not been treated with respect being elderly and disabled. Now the good neighbor insurance company refuses to aid us with necessary structural engineering analysis to determine exactly all the locatons that damage occured. We are VICTIMS! It is because of a drunk driver that hit and totalled two of our cars in the driveway and pushed one into the kitchen and basement. I felt the earth shake and shift, my husband thought it sounded like a meterorite hitting the house, the crash was ear deafening it could be heard 1/2 mile away per neigbbors that came from out of nowhere, with several neighbors hearing what sounded like an atomic bomb going off. We could see white smoke before the power abruptly shut off and then came the water from the vehicle leaking. The walls were ruined, the flloring, the side of thehouse had big chunks of cement struck and broken in chunks, the windows are sideways, the water heater cracked and the electrical outlet was hanging for a partially collasped wall in the basement. The house is unliveable yet the "good neighbor" insurance company suggested that it is safe to move into as long as the "electric is on." With no clear direction, I have a contractor yet we still are being refused by the "good Neighbor insurance company" to take another look at the total damage. They only want to focus on the kitchen and basement and not even bother to look to see if the foundaton ijs stable. The house shifted as determine by Terra Firma in a sight inspection. They are holding our contents in storage and our rent expenses as "hostage situation,:" so we are forced to accept less than what we have coming, we have always paid our premiums on time. This is not a first time "the good neighbor" have ever done this to a paying insured. They have current class action lawsuits against them for refusal to pay their insured's policy. We cannot allow "the Good Neighbor": that ADVERTISES during LIVE football and baseketball games, the POWER AND CONTROL to treat humans with such a lack of disrespect and dignity, and even go so far as to say that "We have abondoned our home and therefore "we" do not have to pay." The "Good neighbor insurance company," is stating that we have essentially abandoned our home and they wont have to pay to repair it." The "Good Neighbor" Insurance company has abandoned US.