Help Cynthia Get Back on the Road

Cynthia is the sole provider for her family, and right now she’s facing a major setback. Her car, which she relies on every day to support her loved ones, broke down due to a negligent repair facility. The damage is so severe that she needs a new motor, and the cost is overwhelming. Without her car, Cynthia is unable to get to work, run essential errands, or care for her family’s needs. This situation has been detrimental to her daily life and her ability to provide for those who depend on her most.

We’re asking for help so Cynthia can cover the urgent cost of replacing her car’s motor. Every contribution will go directly toward the repairs, helping her regain her independence and stability. The need is immediate—getting her car fixed as soon as possible will make a huge difference for Cynthia and her family. Your support will help her get back on the road and back to providing for her loved ones.

"UPDATE: Drain Plug Left Loose Valvoline 9616 Calumet Avenue, Munster, IN

Many of you know me, and maybe many don't. But if you do, then you know on Mother's Day my vehicle broke down while me and Mason were coming back from camp with our Scout Troop. I posted about this before.

It is now 20 days later and communication with Valvoline has been nonexistent. I have reached out many times only to finally find out the Manager at the Valvoline in Munster did not open or file any kind of Claim for any record. But had sent someone from that location to look/take pictures of my vehicle at the dealership. When I reached back out to Valvoline the Manager immediately dismissed the damage that had occurred and told me the Claim (that wasn't filed) was being denied. According to him, my vehicle is over 3,000 miles from my service. I discovered shortly after from Valvoline's documents and Hyundai's that this is a lie.

After speaking with Valvoline again I told them I needed their documentation on the Managers denial so I could fight it through the BBB and Indiana Department of Insurance. Instead the operator insisted he could forward my claim to the Area Manager Eric. That was May 16th. I have heard absolutely nothing. I've called. They have tried "connecting" me only to get his voicemail.

What was supposed to be a service to upkeep my vehicle now has cost me severely.

Valvoline Service (paid): $250.85

1st Tow (my cost): $97.50

1st Tow (Insurance): Claim still pending

2nd Tow (Insurance): Claim still pending

3rd Tow (Insurance): Claim still pending

Diagnostic Report (Paid): $198.88

**Damages: $9,773.05 (Parts and Labor)**

Not to mention I will now be paying a car note and insurance for a vehicle I am unable to use. Just to be clear my vehicle is not old. As it sits at Hyundai right now my miles are 59,762."

This is only part of the horrifying story and experience she is going through. There's been multiple unauthorized people who have illegally looked at her vehicle, and so much more. It's turned into a legal battle at this point, with no known date, or even a guarantee this is going to be settled and taken care of. And even with that, the legal fees only cover a demand letter, nothing more. There's no possible way for Cynthia to wait for a "what if" at this point with no vehicle.

Anything is appreciated beyond what can be put into words. Thank you, thank you, thank you to the people that can find it in their heart and ability to donate to help.