Over 2 Years ago i received a call from an elderly man.
He had no heating or hot water and he was bed bound and worried about his health.
The property was a terraced home and kept in a good condition and tidy with the help of health visitors and home helps.
On arriving i was confronted with a nice man who could not move all that well & had to enter the property through him shouting "come in " 
The elderly man had a company out to check his heating and water as they said it was not working correctly.


So after introducing myself i commenced with the task of establishing what the problem could be.
He said that since the other company came the water had stopped completely and the radiator in the kitchen was banging loudly, i firstly looked at the radiator and found that the thermostatic valve was opened slightly and was humming.
The valve on the other end was turned down so the pressure was increased going into the radiator, it was set in place to stop the radiator working and to make it sound like a low banging noise.
I removed the valve and checked the pin and got the radiator working fully again?.
I then asked about the water and was told that no water was coming from the taps at all.
The water was a copper tank feed so in reality there should be water, even if it is cold there should be at least 60 gallons in storage.
I went to the tap in the kitchen and there was no water at all??.
I asked permission to go upstairs to have a look at the tank and was told by the customer this was fine.
I went upstairs and checked the tank and it was full of water and so was the cold water storage tank that fed the water cylinder.
I opened the taps and no hot water came out in the bathroom??.
I then thought it could be an air block so i connected a small hose from the cold to the hot tap so i could feed cold water into the hot pipes and tested it.
This did not work as cold water went into the tank??.
I stood there for 5 minutes scratching my head and tried to think about the problem and a solution.
I got a pair of ladders and checked the cold water tank that feeds the hot water cylinder and at first it looked full, i thought " this is very strange " .
I then put my hand in to feel for any blockages and found a MAGAZINE pushed into the hole to stop the hot water feed?????.


I was mortified that this could happen and was really upset for the customer.
So with this problem now solved i fired up the boiler and got the heating and hot water working in half an hour.
The customer was over the moon and crying as he did not have the finances and time to replace the boiler or anything else that he got told he had to.
I gave him the invoice at the end with a full discount because i knew he was struggling and he deserved to be treated with respect and deserved it.
They even charged him £170.00 for the visit and the wrong advice.
What would you do it this was your grandparent or parent.

That is why Depher CiC was started


The Problem...
In a nutshell, too many elderly and disabled people are forgotten about and left to face the daily struggles with life saving repairs, without a second thought of what they face.
Since March 2017 we have seen more than there should be and it is growing out of control, with no help available it can only get worse unless we help and show community spirit by helping them.
The Government system has not been set up to deal with the issues that they face and i feel they never will, that is why Depher has been launched.

The funds that are raised for DEPHER will be used to purchase materials and pay for the cost of travel and insurance, also we need to advertise this project in every city in the UK, this may not be achievable without your help.
The more we advertise to make people aware the better chance we have to getting to the people that need this before its too late for them.
We will contact local plumbers and heating engineers in all the towns and cities and ask them to help, we will still need to cover insurance and fuel costs that they pay out, they will be asked to give their time for free or at a lower rate.
The safety of our elderly and disabled relies on funding and kindness, without it we may not be able to get to everyone that needs this lifeline.
From when this started in March 2017 we have helped over 1980 people and families, because of donations from the public and from ourselves at northern plumbing and heating ltd.
With this i know that we could make a difference to at least some of the 16.5 million registered elderly and disabled people in the UK and hopefully one day with your help them all.

We urgently need help to keep the initiative strong and available for the elderly and disabled.
Your help will save a life and stop the ever growing suffering that they have to face on a daily basis.
In most cases they can go without heating or hot water and even without food or electric, these are things that we do take for granted because we are able to be mobile and without any disability are also able to work to earn the extra that we may need in an emergency.

DEPHER CIC UK39809760_1560076599446463_r.jpeg
delivers a lifeline to these people so they can stop worrying about having enough money for food or gas and electricity, it is not that they want it for free or even ask for a free service, it is because i believe they deserve this service.
We will continue to push this and advertise this service to the elderly and disabled in our towns and cities. hopefully to every other town and city in the UK.
So please understand that this is for them, the vulnerable members of your and our family and community, together we can create  better towns, better cities, and better communities.

Below you will see a few photos of the life changing dangers that we find when we attend a property that an elderly or disabled person or family lives in.
These situations could take away the life and family member away from us all if the situation is not rectified.

We urgently need your help so we can continue to deliver this service to the Elderly and Disabled

The Solution...

Establishing this project and helping it to grow far and wide, so it is available to every elderly and disabled person that can benefit and really needs the help from this service.
N Ireland
Republic of Ireland
With 16.5 Million elderly and disabled people living within this United Kingdom, it can mean the difference between Life and Death, especially in the winter time.

(CIC registered number) 11335052

A personal reference for James from the Rigby family
During the Christmas holidays my mother's boiler broke, we got a plumber out to look at it and they quoted over £1400 to get a new boiler and to get this fitted
my mother who is disabled and pensioner doesn't have this sort of money off hand , my sister had heard of the scheme where elderly and vulnerable people can get help to fix their heating etc and called James to come out and have a look.
James came out the next day , and got the boiler fixed, advised us to start saving for a new one and give him a call and he would fit it for free!
He did not charge my mother a penny! This scheme is absolutely wonderful for people who are elderly and vulnerable and obviously need heating and hot water fixed right away but don't have the funds to afford it .
This happened during the Christmas break and we cannot thank James enough for the brilliant service he provided for our family, I hope he gets all the support he deserves for this scheme, and I wish him all the best.
Kind regards Sharon Dix on behalf of the Rigby family

What is Included
Labour and Materials - YES
What type of plumbing or heating emergency do we cover - ALL

• The toilet stops filling or flushing
• No heating
• No hot water
• Gas leaks
• Water leaks
• The shower stops working
• The taps in the kitchen stop working
• The taps in the bathroom stop working
• The drains block and the waste pipes block up
• Radiators start leaking or become loose
• Pipework freezes in the cold
• Condense pipework freezes outside
• Filling loops start leaking
• Cylinders start leaking
• Thermostats stop working so the heating goes off

We will also supply FREE gas or electric if we find that the person or family have no money to heat their home or light their home.
We work with the community kitchen and can organise a food parcel if they have no food.

Thank you for reading and I hope you can help in any way at all.

All my love and respect

James Anderson

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James Anderson 
Burnley, North West England, United Kingdom
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