Ace has always been a place built by the people in it. You, our neighbors, friends old and new. And our staff, a family of individuals multiple and inclusive, who fill our spaces with warmth, energy and compassionate care — the ones who have kept the light on for the past 20 years and will keep it lit far into the future.
We are heartbroken that we had to temporarily suspend operations at Ace Hotel New York, Ace Hotel Pittsburgh, Ace Hotel Chicago, Ace Hotel London, Ace Hotel & Swim Club in Palm Springs, Ace Hotel Downtown Los Angeles, Sister City, and at our restaurants, bars and venues. The decision was difficult, emotional, and one we took very seriously, knowing the acute impact on our teams. Our industry has been severely affected by this global crisis. It’s our hope that the sooner this is contained, the sooner we can resume operations and bring everyone back.
In the meantime, we’re actively looking into all opportunities for comprehensive relief programs for our affected staff through the CARES Act, and set up an Ace Family Fund to support our teams who need it right now. The fund will be directly distributed to those impacted by the temporary suspension of services at our hotels, restaurants, bars and venues. Thank you for your support and for being a part of Ace; we have nothing but gratitude for our incredibly generous and lionhearted community who has shown up again and again.
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