My name is Cassie. Like so many other Hoosiers, my family and I are struggling to keep our lights on.

We are currently on the winter moratorium, which is over on March 16th. By that date, we must cover our entire bill, which is $2,539.02.

I have struggled to communicate with AES since starting service with them. They are unwilling to work out a payment plan with me, stating that I have already used two in the past 12 months. I requested one in July. I do not know how or when I was removed from this payment plan, nor did I know I was only allowed two in a year. When I called to inquire about why my payment plan was no longer being honored, I was told it was an error on their part and that they were restarting the same plan. They did not advise me that they only allow two in 12 months, nor did they inform me that 'restarting the same payment plan' meant that I would be using the second without my knowledge.

Regardless, the debt is mine to pay. So I reached out to EAP in October. I have received no communication and no way of knowing if they will help. I have reached out by phone and have been emailing every day.

We have not received a formal disconnect notice, but were told via phone that they would disconnect if the account wasn’t paid in full by 03/16.

We are especially concerned because my mom, Mary Norris-Butler, who has faithfully served our community in various capacities through the years, is on a CPAP machine. We were told our power can still be disconnected. We are filling out a form for an emergency medical alert, but it does not guarantee we won’t get disconnected. Simply that if we lose power due to an outage, we would be first in line to get it turned back on.

We just feel so lost and defeated.

After rent, food, and transportation costs, we cannot afford to pay the entire bill, but we have worked really hard to save what we can and will be paying toward it also. This is why we are only asking for the amount we still need to cover. Please, absolutely anything will help!!

God Bless You!