Hello, my name is Dilara.

My baby boy’s name is Muezza. He is only 6 years old and my first pet, my family and my whole heart.

Two weeks ago, we noticed that Muezza was no longer able to urinate normally. My sibling and father took him to an emergency veterinary clinic, where they were told it was nothing serious, just a simple bladder infection. No urine tests were performed. He was only given pain medication for one week.

On Saturday, January 10th, around 10–11 a.m., my mother noticed blood stains near the litter box. We monitored him closely, and I could clearly see that he was struggling to urinate and screaming in pain. I immediately brought him back to the same veterinary clinic.

After some basic tests, the veterinarian told me that Muezza needed a catheter inserted through his penis due to a blockage in order to empty his bladder. I was told the total cost would be around 1,800–2,000 CHF and that I could pick him up on Monday. I was not informed about any risks, alternative treatment options, or how serious his condition actually was.

After the catheter was placed, an assistant called me and said that everything had gone well and that his kidney values were slightly elevated. I was told the veterinarian would call me on Sunday to discuss the X-rays to check for bladder stones. I waited the entire day, but no one called. When I contacted the clinic myself, I was told they would call me back. Instead, they contacted my sister, but she was also not informed about the X-ray results.

On Monday, I went to the clinic to pick up my cat. Before that, my sister had tried calling the clinic several times without success. At the clinic, I waited for over 30 minutes. A staff member then tried to hand me a completely different cat. They nearly gave someone else’s cat to a stranger, which deeply shocked me.

Eventually, I was told that the veterinarian needed to speak with me. She then informed me that Muezza was not fine and that his bladder was severely inflamed and infected, so he had to stay for another day. I agreed, because I would do anything for him.

I expressed my disappointment and concern about the unprofessional communication and lack of information. I felt that his condition had only worsened since the first visit. The veterinarian apologized and told me that I would not be charged for the additional day of observation.

On Tuesday morning, after the catheter was removed, I was told that Muezza was only urinating a few drops. Later that day, I received a call saying that he had not urinated at all and that I was given three options:

1. Insert another catheter

2. Create a surgical opening from the abdomen to the bladder

3. Perform a penis amputation (even though he has no bladder stones)

I was completely shocked and overwhelmed. I felt pressured and uninformed. I agreed to another catheter but had a strong feeling that money mattered more than my cat’s life.

I became extremely stressed, physically ill, and emotionally exhausted. I started contacting other veterinarians for advice. One vet asked me whether Muezza had ever been placed on a urinary diet, something the first clinic never mentioned, despite multiple visits for bladder issues.

Finally, I found another veterinary clinic about one hour away. When Muezza had not urinated for almost eight hours, I did not want to risk his life and drove there immediately. This decision saved him.

The new clinic was completely different: caring, professional, and transparent. They performed urine tests, ultrasounds, and X-rays, and confirmed that Muezza has no bladder stones. Further examinations showed that his urinary tract is anatomically normal. His blockage is most likely caused by severe inflammation or stress-induced feline idiopathic cystitis, likely triggered by New Year’s Eve fireworks.

Muezza is still hospitalized, and his condition remains serious. The veterinarians are doing everything they can, but they were honest with me and explained that if the medication does not work, I may have to let him go, something that completely breaks my heart.

The medical costs are overwhelming:

• First veterinary clinic: 2,800 CHF

• Current clinic: 4,500–5,000 CHF (and possibly more)

I am struggling both financially and emotionally, but I cannot give up on my baby.

If you are able to help, even 1 CHF, it means everything to us.

Thank you from the bottom of my heart for reading, sharing, and supporting Muezza. ❤️