UPDATE: They were not allowed to return to the house. Lisa and Ryan are at a hotel. Someone is coming to inspect the house today to say if they're allowed back in. They'll know more after that.
UPDATE: From Lisa: ...we just heard that insurance most likely won't cover anything, even if we had flood insurance because it wasn't a true flood...feeling so defeated right now
UPDATE: Insurance is not covering. Damage includes everything in basement, garage, water heater, HVAC.
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