AT&t ask's what the tech could have done different

My name is Nick, I used to be a technician for AT&T, working along side allot of great individuals. One being a mentor and a friend to me. His name being Douglas Stockstill. We all worked in all kinds of conditions, in the streets of Chicago. And one day Doug was working and got shot in the leg. This caused nerve damage and back issues. He was unable to work and provide for his family.  At&t only offered him 12,000 and told him to come back to work. He can't run or jump anymore and he has some trouble walking. He got sick with covid and the medical bills stacked up. This lawsuit with at&t has been going on for 4 years now. And still no resolution or help. I would like to help Doug get the settlement he deserves.