Hi there! My name is Amiel Greathouse. All of my friends call me, AJ. I'm a 37-year old professional with a passion for leadership and rockstar customer experiences. I'm raising funds to take my CCXP Certification Exam and become a member of the Customer Experience Professionals Association.
I have over 16 years of combined experience in leadership, verbal de-escalation, and delivering world-class rockstar customer experiences in call centers. I have at least 5 qualifying years of experience in the focus areas of:
- Customer-Centric Culture
- Organizational Adoption and Accountability
- VOC, Customer Insight & Understanding
- Experience Design & Improvement
- Metrics, Measurement & ROI
- Customer Experience Strategy
You can learn more about my background and experience by checking me out on LinkedIn, and by visiting my website, amielgreathouse.com.
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