Help with GoFundMe: Answers to Important Crowdfunding Questions

| 4 min read Crowdfunding

Maybe you’ve recently decided to launch your own fundraiser and you want to make sure you have all the facts before getting started. Or maybe you haven’t made up your mind about whether crowdfunding is right for you. Wherever you are in your crowdfunding journey, we want to ensure you get help with GoFundMe fundraising and find all the information you need.

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Five questions about GoFundMe answered

Every fundraising platform is different, so it’s important to understand the fees involved, if customer support is offered, and details about receiving your funds. Below, we answer the top questions about using GoFundMe.

1. How do fees work? 

GoFundMe doesn’t charge a platform fee so campaign organisers can start and run fundraisers without any cost. 

Each donation is subject to a transaction fee (that includes debit and credit charges) of 2.9% + 25p. For charity campaigns this is 1.9% + 20p per donations.

Campaign beneficiaries receive all money raised minus the transaction fees. 

Donors also have the option to leave GoFundMe a tip.  Tips are used to help us operate the company and provide an effective, safe and secure experience for all our users around the world.  Donors’ tips are in addition to their donations and therefore have no effect on how much money beneficiaries receive.

2. How fast can you receive your funds?

If you are fundraising for yourself, you will need to complete our payment processor’s standard verification process before funds will be safely delivered to your bank account.  This verification process may take up to 10 business days or longer if required verification information is not provided or is determined by our payment processor to be unclear or insufficient. 

As a campaign beneficiary, you may choose to receive funds on a daily, weekly, or monthly basis. Most of our users choose daily. Once withdrawals are set up, GoFundMe will direct its payment processor to send the total balance, minus transaction fees, to the verified bank account. Our payment processors are not able to send partial withdrawals, so the entire remaining donation balance, minus transaction fees, will be sent with each withdrawal.

If you’re fundraising for someone else, the steps outlined above are the same but you will need to invite the beneficiary to start the verification process through our beneficiary feature so that they can withdraw funds to their own bank account. For example, if John is raising money for Jane, the funds will be transferred directly to Jane after she completes the standard verification process. John will never have access to the money raised on Jane’s behalf.

3. How much does it cost to set up a GoFundMe?

Campaign organisers can set up a fundraiser without any costs and can quickly start raising funds. To set up a fundraiser, organisers will need a phone number, an email address, and a compelling story and/or photos that explain why they are fundraising. The campaign beneficiary will also need a bank account to receive donated amounts.

4. Does GoFundMe offer customer service?

Yes. GoFundMe’s Customer Happiness team is dedicated to helping through email support.

To reach our Customer Happiness team, please access this contact page. You can also search our Help Centre for common account questions, or read our blog for countless fundraising tips and advice.

5. Where can I share my GoFundMe link?

Anywhere and everywhere!  The best way to build momentum for your fundraiser is to receive support from people you know.  Share your fundraiser on Facebook, Instagram, Twitter, and other social media platforms, as well as through email, text, or printed flyers.

Start fundraising with GoFundMe today 

Whether you’re raising funds for a medical emergency or you’ve been inspired to support a cause that’s close to your heart, GoFundMe wants to help. The GoFundMe community has raised over $9 billion to help people from around the world, and you can find support, too. Sign up today to start your fundraiser.

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Written by dina