On Tuesday, July 23rd 2019, Ashley Robinson went to Walmart in New Richmond, WI to purchase shampoo and conditioner. She selected Pantene Pro-V Sheer Volume. On Sunday, July 28th, Ashley decided to use the shampoo and conditioner for the first time since purchasing, and began washing her hair. She let the conditioner sit for about 10 minutes while she went about other steps of showering before rinsing it out. As she exited the shower, she realized that her hair had a foul odor to it, so she re-entered the shower and began washing it again. At this point, Ashley's hair began falling out in massive clumps. It is believed that the conditioner was tampered with and someone put some sort of chemical depilatory cream inside of it, such as Nair or Veet. It should be noted that Ashley lives alone and there is no way someone could have tampered with the product when it was in her home.
Ashley went to the emergency room and her scalp is red and irritated. She also filed a police report so that Walmart can release surveillance footage to investigators.
Ashley also went to a hair stylist in the hopes of getting extensions put in her remaining hair to help conceal some of the hair loss. Unfortunately, it was determined that the extensions would likely put too much tension on the remaining hair and cause it to fall out.
Ashley's hair is still shedding and her scalp is still irritated. She has come to the heartbreaking realization that her only option at this point is to shave her head. Hair is such a part of our personal identity and having to lose all of it without expectation or choice is an incredibly traumatic experience.
This gofundme is being set up in hopes of helping Ashley to purchase some wigs, which can cost hundreds to thousands of dollars, and require costly care and maintenance. Along with offsetting any potential medical costs and legal fees.