Family, Friends, and Loyal Customers,
We at Repair Revolution are writing today with an
important ask: we need your financial
help to sustain our business and build on the important work we have done in
our first 16 months of operations.
As you know, Repair Revolution is a queer owned auto repair shop whose primary clients are women and LGBTQ folks and other folks who have felt disempowered by the auto industry. I have found that our community feels especially vulnerable and disempowered in the auto repair industry. As someone who was raised female, I experienced being taken advantage of as a customer multiple times before I decided to become an automotive technician. Also as an out gay person who was raised female, it has been extremely difficult to work in an industry that is male dominated and not traditionally gay friendly. It was with this lens that I started Repair Revolution.
At Repair Revolution, we are creating a paradigm shift by providing a repair experience that values, educates, and empowers our customers around repair and maintenance decisions—one where customers have profound trust for their mechanic. We create strong relationships with our customers by always acting in the highest integrity, having honesty as one of or leading values and taking time to teach our customers about their cars. At Repair Revolution, going above and beyond for our customers is the rule not the exception.
Since opening Repair Revolution in January 2012, we have
had many successes. Most importantly, we have built a large and amazing clientele
of loyal customers. We have created a beautiful 3,500 square foot shop fully
equipped to work on all car makes and models, with a cozy waiting room for
customers and their kids. We have fixed hundreds of cars and received extremely
positive feedback from our customers.
One customer recently told us that his 1971 truck received “the best
tune-up it has ever had.” Another client had always taken her car to the
dealership for repair and said we were “the first shop that was able to
actually get to the bottom of her car’s problem and fix it right in 3 years.” We are very grateful to all of our customers
and proud that 90% of our marketing is referrals from our customers.
Yet, like so many young businesses, we have faced some challenges
in our first year. Small business loans are extremely hard to come by, especially
loans for new, start-up businesses. We were able to secure a loan to start our
business, but, unfortunately, they could not approve us for as much money as we
needed. In addition to this, one of our main setbacks has been that it has
taken longer than expected to hire a staff who shared our values of client
respect and empowerment, while also having the expertise we require to provide
the highest quality repair services. We also had to make more equipment
purchases than we predicted to be able to work on a wide variety of vehicle makes and models and to best serve our customers. Despite
having a powerful business model and a steady and loyal clientele, Repair
Revolution is now falling short of the money that we need to pay our bills. However,
if we are able to raise additional funds today, we will be able to catch up
from the significant costs that we have incurred in our first year and continue
on our upward trend.
Now, we need your help. In order to
keep our doors open and continue to build our business, we need to raise
$20,000. Please consider making a donation of any amount.
Repair Revolution is more than a business. By keeping the
Repair Revolution’s doors open, you are:
in a Business that Holds Your Best Interest at Heart:
Unfortunately, many mechanics and repair shops act without integrity. At Repair
Revolution, we want our customers to feel respected, valued and empowered.
Repair Revolution has provided
apprenticeships to two mechanics-in-training. By investing in training and
education under the Repair Revolution model of care/respect/customer service,
we can ensure that more mechanics in our community approach their work with the
same quality and commitment to customers that we do. We are also giving new
mechanics who might have a difficult time working in this industry a place to work
where they are respected an valued.
Customer Assistance Programs:
Repair Revolutions goes
above and beyond for our customers by providing three unique programs. First,
we offer a financing program with zero interest for 6 months so customers can
afford the repairs they need to keep their cars safely on the road. Second, all
Repair Revolution customers receive FREE nationwide road side assistance
including: towing, fuel delivery, flat tire assistance, jump starts and free
lock out service if you lock your keys in the car. We pay a monthly fee to ensure all of our
customers have peace of mind in case of emergency. Third, we offer a 2 year
warranty on all of the repairs we perform at our shop.
Back to Communities:
Repair Revolution cares about the community
we live and work in. Since our founding, we have donated service and service
packages to Camp Ten Trees, Teen Feed, Seattle Young People’s Project, Trans
Lives Matter, and Queer Rock Camp. And with your support, we can continue to
support these vital organizations and more.
Please give what you can and help me reach my goal of
. In return, I promise to continue
to provide you with honest, reliable and respectful service from a business
that values our clients and our communities. I sincerely and gratefully
appreciate it. Please help keep the
Thanks so much,
Owner of Repair Revolution